Politique d’expédition
Terms of Service
Last Updated: June 2026
Welcome to TENTLUX. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our website or placing an order.
1. About TENTLUX
TENTLUX specializes in premium event tents, wedding tents, gazebos, marquees, canopies, and outdoor event solutions for residential, commercial, and professional use.
By using our website, you confirm that you are at least 18 years old or have the legal authority to enter into this agreement.
2. Products
We strive to ensure that all product descriptions, specifications, dimensions, images, and pricing are accurate.
However, slight variations in color, materials, dimensions, or packaging may occur due to manufacturing improvements.
TENTLUX reserves the right to modify products without prior notice.
3. Pricing
All prices displayed on our website are listed in the selected currency.
Prices do not include applicable taxes, customs duties, import fees, or shipping charges unless explicitly stated.
TENTLUX reserves the right to change prices at any time without prior notice.
4. Orders
By placing an order, you agree that:
- all information provided is accurate;
- payment has been authorized;
- you accept these Terms of Service.
We reserve the right to refuse or cancel any order due to:
- pricing errors;
- suspected fraud;
- product unavailability;
- incorrect customer information.
5. Payment
Payments are processed securely through trusted payment providers.
We accept major credit cards, PayPal, and other payment methods available during checkout.
Your payment information is never stored on our servers.
6. Shipping
Delivery times are estimates only.
Shipping delays caused by customs, weather conditions, transportation carriers, or force majeure are beyond our control.
Customers are responsible for providing accurate shipping information.
7. Customs & Import Duties
International customers are responsible for any customs duties, import taxes, VAT, or government fees required by their country.
8. Returns & Refunds
Returns are accepted only in accordance with our Return Policy.
Returned products must:
- be unused;
- remain in their original packaging;
- include all accessories;
- be returned within the applicable return period.
Refunds are issued after inspection and approval.
Shipping costs are generally non-refundable unless the product is defective or shipped incorrectly.
9. Warranty
Certain products include a manufacturer's warranty covering manufacturing defects.
The warranty does not cover:
- improper installation;
- misuse;
- accidents;
- weather damage;
- normal wear and tear;
- unauthorized modifications.
10. Product Use
Customers are responsible for installing and securing tents correctly.
TENTLUX recommends:
- proper anchoring;
- regular inspections;
- dismantling tents during severe weather conditions.
TENTLUX is not liable for damage resulting from improper installation or misuse.
11. Intellectual Property
All content available on this website—including logos, graphics, images, product descriptions, text, trademarks, and designs—is the exclusive property of TENTLUX and may not be copied, reproduced, distributed, or used without prior written permission.
12. Limitation of Liability
To the maximum extent permitted by law, TENTLUX shall not be liable for:
- indirect damages;
- consequential damages;
- loss of profits;
- business interruption;
- incidental damages arising from the use of our products or website.
Our total liability shall never exceed the purchase price paid for the product.
13. Privacy
Your personal information is handled in accordance with our Privacy Policy.
We are committed to protecting your personal data and maintaining secure online transactions.
14. Force Majeure
TENTLUX shall not be responsible for delays or failure to perform caused by events beyond our reasonable control, including but not limited to:
- natural disasters;
- war;
- strikes;
- transportation disruptions;
- pandemics;
- government actions;
- supplier shortages.
15. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction where TENTLUX operates, unless otherwise required by mandatory consumer protection laws.
16. Changes to These Terms
TENTLUX reserves the right to update or modify these Terms of Service at any time.
Changes become effective immediately upon publication on this website.
17. Contact Us
If you have any questions regarding these Terms of Service, please contact us.
TENTLUX
📧 Email: support@tentlux.com
🌐 Website: www.tentlux.com
TENTLUX – Trusted by Hosts for Unforgettable Celebrations.
Voici une Politique d'expédition (Shipping Policy) professionnelle pour TENTLUX, adaptée à une boutique Shopify ou WooCommerce vendant des tentes de réception et des équipements événementiels.
Shipping Policy
Last Updated: June 2026
At TENTLUX, we are committed to delivering premium event tents and outdoor solutions safely and efficiently. Please read our Shipping Policy before placing your order.
1. Order Processing
Orders are processed Monday through Friday, excluding public holidays.
- Processing Time: 1–3 business days
- Orders placed on weekends or holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email with tracking information.
2. Shipping Destinations
TENTLUX proudly ships to customers worldwide, including:
- United States
- Canada
- United Kingdom
- European Union
- Australia
- New Zealand
- Middle East
- Africa
- Asia
- Other eligible international destinations
If your country is not listed during checkout, please contact our customer support team.
3. Estimated Delivery Times
Estimated delivery times are:
| Destination | Estimated Delivery |
|---|---|
| United States | 5–10 business days |
| Canada | 5–12 business days |
| Europe | 5–12 business days |
| United Kingdom | 5–10 business days |
| Australia & New Zealand | 7–15 business days |
| Africa | 7–20 business days |
| Other International Destinations | 7–20 business days |
Please note that these are estimates and may vary depending on customs clearance, weather conditions, or carrier delays.
4. Shipping Costs
Shipping fees are calculated at checkout based on:
- Delivery destination
- Package dimensions
- Product weight
- Shipping method selected
Promotional free shipping may be available on selected products or during special campaigns.
5. Order Tracking
Once your order has been dispatched, you will receive:
- A shipping confirmation email
- A tracking number
- A tracking link to monitor your shipment
Please allow up to 48 hours for tracking information to become active.
6. Customs Duties & Import Taxes
For international orders, customers are responsible for any:
- Customs duties
- Import taxes
- VAT/GST
- Brokerage fees
- Government charges
These fees are determined by the destination country and are not included in the product price or shipping cost unless otherwise stated.
7. Shipping Delays
Although we strive to deliver all orders on time, delays may occur due to:
- Customs inspections
- Severe weather
- Public holidays
- Carrier disruptions
- High shipping volumes
- Force majeure events
TENTLUX is not liable for delays beyond our reasonable control.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
If an incorrect address is provided:
- Additional shipping charges may apply.
- Delivery delays may occur.
- Orders returned due to an incorrect address may require repayment of shipping fees before reshipment.
9. Damaged or Lost Shipments
If your order arrives damaged or appears to be lost:
- Contact us within 48 hours of delivery (or the expected delivery date for lost shipments).
- Include:
- Your order number
- Photos of the damaged package and product (if applicable)
- A description of the issue
We will work with the carrier to resolve the issue as quickly as possible.
10. Split Shipments
For large or multiple-item orders, products may be shipped in separate packages to ensure faster delivery.
You will receive tracking information for each shipment.
11. Large Freight Deliveries
Oversized products, including large party tents and commercial event shelters, may be delivered by freight carriers.
Customers may be contacted to schedule a delivery appointment.
Please ensure someone is available to receive and inspect the shipment upon arrival.
12. Delivery Inspection
We recommend inspecting your package immediately upon delivery.
If you notice visible damage:
- Note the damage on the carrier's delivery receipt (if possible).
- Take photographs before opening the package.
- Contact TENTLUX Customer Support promptly.
13. Contact Us
If you have any questions regarding shipping or delivery, please contact our Customer Support team.
TENTLUX
📧 Email: support@tentlux.com
🌐 Website: www.tentlux.com